Privacy Policy – La Villa Flow

Last Updated: 18/07/2025

Welcome to the website of La Villa Flow. Your privacy is very important to us. This Privacy Policy outlines how we collect, use, protect, and manage your personal data in accordance with French and European laws, including the General Data Protection Regulation (GDPR).

1. Personal Data We Collect

We may collect the following types of data:

– Identity data: Full name, email address, phone number, postal address, nationality, and other contact details when making a booking or filling out a contact form.
– Booking data: Arrival/departure dates, number of guests, preferences.
– Technical data: IP address, browser type, time zone, device type, operating system, navigation data.
– Usage data: Information about how you interact with our site (pages visited, time spent, etc.).
– Cookies and trackers: We use cookies and similar technologies to analyze site traffic and improve user experience. You may manage cookie settings via your browser.

2. Legal Basis for Processing

Your personal data is processed:
– With your consent when you fill out forms or accept cookies.
– As part of a contractual obligation (e.g., booking confirmation).
– To comply with legal obligations (e.g., billing, anti-fraud laws).

3. Use of Your Data

We use your data to:
– Manage your booking and reservation requests.
– Communicate with you before, during, and after your stay.
– Improve our services and website.
– Send you important updates or promotional offers (only with your consent).
– Comply with French tax and legal obligations.

4. Sharing and Disclosure

We do not sell or rent your data. Your data may be shared only with:
– Trusted third parties involved in the booking or hosting process (e.g., secure payment processor).
– Legal or administrative authorities if required by law.
– Our website host or service providers (under confidentiality agreements).

5. Data Security

We implement reasonable physical, technical, and organizational safeguards to protect your data. However, no system is 100% secure. We recommend you take standard precautions when sharing information online.

6. Data Retention

Your personal data will be retained only for the time necessary to fulfill the purposes described, and in compliance with applicable laws (e.g., up to 6 years for accounting purposes).

7. Your Rights (as per GDPR)

You have the right to:
– Access and receive a copy of your personal data.
– Request correction of incorrect or incomplete data.
– Request deletion of your data (under certain legal limits).
– Object to processing or request limitation.
– Withdraw consent at any time (for non-contractual purposes).
– File a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés): www.cnil.fr

To exercise your rights, please contact us at lavillaflow@gmail.com.

8. Use of Cookies

Cookies are small text files stored on your browser. They are used to:
– Enable website functionality
– Analyze traffic and improve performance
– Personalize user experience

You can accept or decline cookies via your browser settings or via our cookie banner (if implemented).

9. External Links

Our website may contain links to third-party websites (e.g., Instagram, Booking.com). We are not responsible for their content or privacy practices. We recommend you read their privacy policies.

10. Updates to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website. We encourage you to review it regularly.

Contact

For any questions or requests regarding your personal data:
Email: lavillaflow@gmail.com